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Team Manager with Romanian (m/f/d)

Team Manager with Romanian (m/f/d)
Miejsce pracy: Gdańsk, Olivia Business Centre
Nr ref.: Req_00084894
Overview of tasks:
  • Managing day-to-day operations
  • Ensure consistent quality and productivity across channels
  • Coaching, shadowing and supporting employees
  • Support in process development
  • Conducting feedback and conversations with employees
  • Monitoring, reporting and analysis of KPIs relevant to the project
We are looking for:
  • 3 + years’ experience at handling customers within service/technical fields
  • Fluency and excellent communication skills in English
  • Proficiency in Romanian language both written and spoken
  • Ability to identify training needs and support development of programs
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Previous personnel management experience with technical fields within Call Center environment
  • Moderate understanding of business process improvement methods
  • Demonstrated proficiency in multi-tasking and prioritization
We will offer:
  • Welcome bonus
  • Relocation allowance for smooth transition
  • Fixed remuneration and a performance-based bonus
  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
  • Private medical healthcare and sport card
Gdańsk Competence Call Center member of TELUS International Team Manager with Romanian (m/f/d) Kierownik Zespołu Gdańsk Słupsk Gdynia
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