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Client Support Team Manager

Client Support Team Manager
About the company

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. 

In Poland, our offices are located in Gdansk, Wroclaw and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! 

About the role

You will manage the Team Leaders and their respective teams, which collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement, etc.

Your daily tasks
  • Working 100% from the office in Gdansk;
  • Supervising the Team Leaders and the entire teams consisting of approx. 30 - 50 FTEs;
  • Ensuring a very high degree of client satisfaction by meeting all the SLAs, reporting team performance, skilling status, etc.;
  • Taking complete ownership and accountability for delivering operational metrics;
  • Monitoring progress toward goals from the entire team (including QA, SMEs, and other Support Teams);
  • Engaging the team and ensuring a cohesive and collaborative work environment by motivating, inspiring, and coaching team members;
  • Supporting team members with training and development to ensure their continuous growth;
  • Verifying the team is always up to date with process knowledge and is adhering to workflow and process guidelines;
  • Training the new hires within defined timelines;
  • Collaborating with internal Cognizant teams and stakeholders and providing seamless service to the customer – attending meetings, handling additional tasks, sharing reports and insights.
Your profile:
  • Excellent communication skills (both verbal & written) in English;
  • 5+ years of work experience across multiple projects;
  • Higher education;
  • Strong MS Office skills, especially MS Presentation and MS Excel;
  • Strategic thinking, deep problem solving, and statistics/analytical skills;
  • Hands-on experience managing and building high-performing teams with a track record of success in a team environment;
  • Experience working with large volumes of data and data analysis.
We offer:
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation;
  • Pleasant and inspiring working atmosphere;
  • Professional development and clear career path;
  • Training & development opportunities;
  • Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, and cafeteria benefits.

About our Candidate Privacy Statement:
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